:root{--bo-ink:#172b37;--bo-quiet:#5f6d71;--bo-paper:#fff;--bo-ground:#f3f5f5;--bo-line:#d9e1df;--bo-emerald:#08735b;--bo-deep:#142d2b;--bo-danger:#b53030}.backoffice-workspace,.backoffice-ticket-page,.backoffice-home{color:var(--bo-ink);font-family:var(--font-body)}.backoffice-heading{justify-content:space-between;align-items:flex-end;gap:24px;margin-bottom:20px;display:flex}.backoffice-heading h1,.backoffice-ticket-page h1,.backoffice-ticket-page h2,.backoffice-column h2{color:var(--bo-deep);font-family:var(--font-display);letter-spacing:-.035em;margin:0}.backoffice-heading h1{font-size:clamp(2rem,4vw,3.15rem)}.backoffice-heading p{max-width:600px;color:var(--bo-quiet);margin:7px 0 0;line-height:1.5}.backoffice-kicker{color:var(--bo-emerald);font:700 11px var(--font-mono);letter-spacing:.09em;text-transform:uppercase;margin:0 0 6px}.backoffice-refresh,.backoffice-workspace button:not([role=combobox]),.backoffice-ticket-page button:not([role=combobox]),.backoffice-home button:not([role=combobox]){color:#fff;background:var(--bo-deep);min-height:40px;font:700 13px var(--font-body);cursor:pointer;border:0;border-radius:8px;padding:9px 13px;transition:transform .16s,background .16s}.backoffice-refresh:hover,.backoffice-workspace button:not([role=combobox]):hover,.backoffice-ticket-page button:not([role=combobox]):hover,.backoffice-home button:not([role=combobox]):hover{background:var(--bo-emerald);transform:translateY(-1px)}.backoffice-workspace button:not([role=combobox]):disabled,.backoffice-ticket-page button:not([role=combobox]):disabled,.backoffice-home button:not([role=combobox]):disabled{cursor:not-allowed;opacity:.48;transform:none}.backoffice-filters{grid-template-columns:minmax(230px,1.4fr) repeat(3,minmax(132px,.75fr));align-items:end;gap:10px;margin-bottom:18px;display:grid}.backoffice-filters label,.backoffice-filter,.backoffice-close-field,.backoffice-close-dialog label,.backoffice-ticket-page label,.backoffice-detail-field{color:var(--bo-quiet);gap:6px;font-size:12px;font-weight:700;display:grid}.backoffice-filters label>span,.backoffice-filter>span{color:var(--bo-quiet);font:700 11px var(--font-mono);text-transform:uppercase;letter-spacing:.05em;padding-left:1px}.backoffice-filters input,.backoffice-filters select,.backoffice-close-dialog select,.backoffice-close-dialog textarea,.backoffice-ticket-page select,.backoffice-ticket-page textarea{width:100%;color:var(--bo-ink);font:inherit;background:#fff;border:1px solid #bfcac7;border-radius:8px;padding:9px 10px;line-height:1.35}.backoffice-filters input,.backoffice-filters select{min-height:40px}.backoffice-filters input:focus,.backoffice-filters select:focus,.backoffice-ticket-page select:focus,.backoffice-ticket-page textarea:focus,.backoffice-close-dialog select:focus,.backoffice-close-dialog textarea:focus{outline:2px solid var(--bo-emerald);outline-offset:2px;border-color:var(--bo-emerald)}.backoffice-board-scroll{overscroll-behavior-inline:contain;max-width:100%;padding-bottom:3px;overflow-x:auto}.backoffice-board{grid-template-columns:repeat(4,minmax(270px,1fr));gap:12px;min-width:1120px;display:grid}.backoffice-workspace{min-width:0}.backoffice-column{border:1px solid var(--bo-line);background:#e9eeee;border-top:4px solid #8c9c9b;border-radius:11px;min-height:540px;transition:background .16s,box-shadow .16s}.backoffice-column.stage-new{border-top-color:#758982}.backoffice-column.stage-in_progress{border-top-color:#08735b}.backoffice-column.stage-with_entity{border-top-color:#b67819}.backoffice-column.stage-closed{border-top-color:#586d79}.backoffice-column.is-over{background:#dcece5;box-shadow:0 0 0 3px #08735b2e}.backoffice-column>header{justify-content:space-between;align-items:flex-start;gap:12px;padding:15px 14px 12px;display:flex}.backoffice-column h2{font-size:19px;line-height:1.1}.backoffice-column header p{color:var(--bo-quiet);font:600 11px var(--font-mono);text-transform:uppercase;margin:5px 0 0}.backoffice-column header>span{color:#72817f;font:700 15px var(--font-mono)}.backoffice-column-cards{align-content:start;gap:10px;min-height:463px;padding:0 10px 12px;display:grid}.backoffice-empty-column{color:#6e7d7c;text-align:center;border:1px dashed #b4c1be;border-radius:8px;place-items:center;min-height:112px;margin:0;font-size:13px;display:grid}.backoffice-ticket{background:var(--bo-paper);border:1px solid #d5dfdc;border-radius:10px;min-width:0;position:relative;box-shadow:0 3px 10px #142d2b0d}.backoffice-ticket[aria-disabled=false]{cursor:grab;touch-action:pan-y}.backoffice-ticket[aria-disabled=false] .backoffice-ticket-link{cursor:inherit;-webkit-user-drag:none;-webkit-user-select:none;user-select:none}.backoffice-ticket:focus-visible{outline:3px solid var(--bo-emerald);outline-offset:3px}.backoffice-ticket.is-dragging{opacity:.24;cursor:grabbing}.backoffice-ticket.is-pending{opacity:.72}.backoffice-ticket-face{position:relative}.backoffice-ticket-face.is-overlay{cursor:grabbing;background:#fff;border:1px solid #99b5ad;border-radius:10px;width:100%;height:100%;box-shadow:0 18px 36px #142d2b2e}.backoffice-ticket-link{color:inherit;padding:14px 13px;text-decoration:none;display:block}.backoffice-ticket-link:hover{color:inherit}.backoffice-ticket-link:focus-visible{outline:3px solid var(--bo-emerald);outline-offset:-3px;border-radius:9px}.backoffice-ticket-face:not(:has(.backoffice-ticket-link)){padding:14px 13px}.backoffice-ticket-top{justify-content:space-between;align-items:flex-start;gap:9px;display:flex}.backoffice-ticket-top div{gap:2px;min-width:0;display:grid}.backoffice-ticket-top strong{font-size:13px;line-height:1.25}.backoffice-ticket-top span:not(.backoffice-risk){color:var(--bo-quiet);text-overflow:ellipsis;white-space:nowrap;font-size:12px;overflow:hidden}.backoffice-risk{font:600 12px var(--font-sans);letter-spacing:normal;text-transform:none;white-space:nowrap;background:#fff;border:0;border-left:2px solid;border-radius:0;flex:none;align-items:center;padding:3px 0 3px 7px;line-height:1.3;display:inline-flex}.backoffice-risk.critical{color:#9b2c2c}.backoffice-risk.high{color:#8c3f0b}.backoffice-risk.medium{color:#73550b}.backoffice-risk.low{color:#12392e}.backoffice-ticket-description{color:#23353a;-webkit-line-clamp:3;-webkit-box-orient:vertical;margin:12px 0;font-size:13px;line-height:1.45;display:-webkit-box;overflow:hidden}.backoffice-ticket-face dl{border-top:1px solid #e5ebea;border-bottom:1px solid #e5ebea;grid-template-columns:1fr 1fr;gap:8px;margin:0;padding:9px 0;display:grid}.backoffice-ticket-face dl div{min-width:0}.backoffice-ticket-face dt{color:#6c7a7b;font:600 9px var(--font-mono);text-transform:uppercase;letter-spacing:.04em}.backoffice-ticket-face dd{color:#263638;text-overflow:ellipsis;white-space:nowrap;margin:3px 0 0;font-size:11px;font-weight:650;overflow:hidden}.backoffice-ticket-face footer{color:#697778;font:600 10px var(--font-mono);justify-content:space-between;gap:7px;margin-top:9px;display:flex}.backoffice-ticket-face footer span:last-child{color:#51615f}.backoffice-feedback{border:1px solid var(--bo-line);border-left:4px solid var(--bo-emerald);background:#fff;border-radius:8px;margin:0 0 14px;padding:10px 12px;font-size:13px}.backoffice-feedback.error{border-left-color:var(--bo-danger)}.backoffice-feedback.success{border-left-color:var(--bo-emerald)}.backoffice-modal-backdrop{z-index:60;background:#091e1d85;place-items:center;padding:16px;display:grid;position:fixed;inset:0}.backoffice-close-dialog{background:#fff;border-radius:12px;width:min(100%,510px);padding:23px;box-shadow:0 22px 60px #00000040}.backoffice-close-dialog h2{font-family:var(--font-display);margin:0}.backoffice-close-dialog>p:not(.backoffice-kicker){color:var(--bo-quiet);line-height:1.5}.backoffice-close-dialog label,.backoffice-close-field{margin-top:14px}.backoffice-close-dialog textarea{resize:vertical}.backoffice-close-dialog>div:last-child{justify-content:flex-end;gap:8px;margin-top:18px;display:flex}.backoffice-close-dialog>div:last-child button:first-child{color:#31524d;background:#e7efec}.backoffice-ticket-route{width:100%;max-width:1100px;margin-inline:auto}.backoffice-ticket-page{gap:14px;width:100%;min-width:0;display:grid}.backoffice-detail-surface{border:1px solid var(--bo-line);background:#fff;border-radius:12px;padding:clamp(17px,2.5vw,28px);box-shadow:0 7px 18px #142d2b0b}.backoffice-detail-surface header{margin-bottom:16px}.backoffice-detail-surface h2{font-size:22px}.backoffice-detail-heading{justify-content:space-between;align-items:flex-start;gap:16px;display:flex}.backoffice-detail-heading>.backoffice-risk{align-self:flex-start;height:auto}.backoffice-detail-heading h1{font-size:clamp(25px,3vw,34px)}.backoffice-detail-heading p:not(.backoffice-kicker){color:var(--bo-quiet);margin:5px 0 0}.backoffice-detail-description{max-width:800px;margin:22px 0;font-size:16px;line-height:1.6}.backoffice-detail-facts{grid-template-columns:repeat(4,1fr);gap:8px;margin:0;display:grid}.backoffice-detail-facts div{background:#f1f5f4;border-radius:8px;padding:10px}.backoffice-detail-facts dt{color:#647574;font:700 10px var(--font-mono);text-transform:uppercase}.backoffice-detail-facts dd{margin:5px 0 0;font-size:13px;font-weight:700}.backoffice-referral{color:#485655;background:#faf7ef;border-left:3px solid #b67819;margin:16px 0 0;padding:11px;font-size:13px}.backoffice-two-fields{grid-template-columns:repeat(2,minmax(0,1fr));gap:12px;margin:15px 0;display:grid}.backoffice-ticket-page>.backoffice-detail-surface>button{margin-top:2px}.backoffice-warning{color:#4d5148;background:#faf7ef;border-left:3px solid #b67819;padding:10px 12px;font-size:13px;line-height:1.45}.backoffice-character-count{color:#6a7978;font:600 11px var(--font-mono);text-align:right;margin:5px 0 13px}.backoffice-preview{background:#f4f8f6;border:1px solid #a6b9b3;border-radius:9px;margin-top:16px;padding:15px}.backoffice-preview h3{font-family:var(--font-display);margin:0 0 12px}.backoffice-preview dl{gap:20px;margin:0;display:flex}.backoffice-preview dt{color:#657474;font-size:11px}.backoffice-preview dd{margin:2px 0;font-weight:700}.backoffice-preview>div,.backoffice-preview>button+button{margin-left:7px}.backoffice-read-value,.backoffice-muted{color:var(--bo-quiet);margin:0;line-height:1.5}.backoffice-history-list{gap:9px;margin:0;padding:0;list-style:none;display:grid}.backoffice-history-list li{background:#fbfcfc;border:1px solid #e0e7e5;border-radius:8px;padding:13px}.backoffice-history-list strong{font-size:13px}.backoffice-history-list time{float:right;color:#647473;font:600 11px var(--font-mono)}.backoffice-history-list p{margin:7px 0;line-height:1.45}.backoffice-history-list small{color:#647473}.backoffice-owner-value{flex-wrap:wrap;align-items:center;gap:12px;min-height:44px;display:flex}.backoffice-owner-value .backoffice-read-value{color:var(--bo-ink);font-size:13px}.backoffice-public-link{color:#075f4c;text-underline-offset:3px;margin-top:16px;font-size:13px;font-weight:750;text-decoration:underline;display:inline-flex}.backoffice-home{gap:14px;width:100%;min-width:0;max-width:1100px;margin-inline:auto;display:grid}.backoffice-home h1{font-family:var(--font-display);margin:0;font-size:clamp(25px,3vw,34px)}.backoffice-home h2{font-family:var(--font-display);margin:0 0 12px;font-size:22px}.backoffice-home h3{color:var(--bo-quiet);font:700 11px var(--font-mono);letter-spacing:.09em;text-transform:uppercase;margin:14px 0 8px}.backoffice-home-counters{grid-template-columns:repeat(4,1fr);gap:8px;margin:0 0 14px;display:grid}.backoffice-home-counters>div{background:#f1f5f4;border-radius:8px;padding:10px}.backoffice-home-counters span{color:#647574;font:700 10px var(--font-mono);text-transform:uppercase;display:block}.backoffice-home-counters strong{margin-top:5px;font-size:20px;display:block}.backoffice-home-counter{color:inherit;text-decoration:none;display:block}.backoffice-home-counter:hover strong{color:var(--bo-emerald)}.backoffice-home-counter:focus-visible{outline:3px solid var(--bo-emerald);outline-offset:2px;border-radius:8px}.backoffice-home-team{border-collapse:collapse;width:100%;margin-top:16px;font-size:13px}.backoffice-home-team caption{text-align:left;margin-bottom:8px;font-weight:700}.backoffice-home-team th,.backoffice-home-team td{border-bottom:1px solid var(--bo-line);text-align:right;padding:8px 6px}.backoffice-home-team th:first-child,.backoffice-home-team td:first-child{text-align:left}.backoffice-home .backoffice-history-list li>a{color:inherit}.backoffice-home .backoffice-history-list li button{margin-top:8px}.backoffice-home .backoffice-feedback{margin:8px 0 0}@media (width<=900px){.backoffice-heading{flex-direction:column;align-items:flex-start}.backoffice-filters{grid-template-columns:repeat(2,minmax(0,1fr))}.backoffice-search{grid-column:1/-1}.backoffice-board-scroll{margin-right:-16px;padding-right:16px}.backoffice-detail-facts,.backoffice-home-counters{grid-template-columns:repeat(2,1fr)}}@media (width<=540px){.backoffice-filters,.backoffice-two-fields{grid-template-columns:1fr}.backoffice-detail-heading{flex-direction:column}.backoffice-detail-facts{grid-template-columns:1fr 1fr}.backoffice-close-dialog{padding:19px}}@media (prefers-reduced-motion:reduce){.backoffice-workspace *,.backoffice-ticket-page *,.backoffice-home *{scroll-behavior:auto!important;transition-duration:0s!important;animation-duration:0s!important}}.backoffice-live-status{color:var(--bo-muted,#64748b);align-items:center;gap:.75rem;font-size:.8rem;display:flex}.backoffice-live-status [data-state=live]{color:#23724b}.backoffice-live-status [data-state=error],.backoffice-live-status [data-state=forbidden]{color:#a33630}.backoffice-live-status button{cursor:pointer;background:0 0;border:1px solid;border-radius:6px;padding:.4rem .6rem}